To check availability in Sultan Club Marbella Hotel or make your booking, please fill out this form or call us at +34 951 204 417
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Reservation form (PDF):
By completing and sending this form, your
reservation will be confirmed
automatically and is governed by the booking conditions set out above.
All the personal information provided will be treated confidentially.
To confirm the reservation, the tenant will need to pay: A deposit of 50% of the rental price. Expressly agreed on by the parties, it is understood that this sum is paid as a part payment and not as down payment. The 2 copies of the signed contract must be returned. The balance is payable no later than nine weeks before the arrival date. If the balance remains unpaid within nine weeks before the arrival date, The Grand Selection will have the rights to cancel the reservation. In that case, the deposit will not be refunded and the 50% left of the stay will be charged the tenant (see cancellation rubric). Any reservations made less than nine weeks before arrival must be paid in full. All our prices are in Euros. Supplement charge payment from Visa or Master Card + 1,5% Amex +6%.
The keys delivery will be done after the payment of the security deposit (amount depending on the type of accommodation) all additional services as appropriate.
Condition of the contract development:
The tenant will make his reservation in paying the amount required in the article “Reservations and payment conditions”. The rental contract is created when The Grand Selection confirm the reservation which will be done within the month the deposit has been received. If by any circumstances in that time limit The Grand Selection has not confirmed the reservation, the deposit will be returned immediately.
Visit / Tour to properties:
If you wish visit a property before confirming the rental of the same, our customer service staff can provide this service and accompany you to show you the properties of interest. This service costs 150 € (refundable in case of renting), This amount will be deducted from the total amount of your rental price once your reservations is confirmed. If you decide not to rent the property, the total price of the service visit will not be refunded.
Any cancellation must be in writing. Date of receipt will determine the cancellation date. In any case the following conditions will be applied.
Any shortened stay will not be refunded. In case of cancellation from The Grand Selection of your stay in the expected residency for some external circumstances, The Grand Selection will provide you, if possible, another accommodation of the same category or higher with no additional charges. Otherwise The Grand Selection is immediately committed to refund the full amount that has been paid. In this assumption, the tenant will abstain from report damages, whatever it is.
All the objects or the personal effects belonging to the tenant, recover from the own responsibility of this one. The present contract includes an insurance cancellation the conditions of which are mentioned in the paragraph 'Cancellation' above.
Regarding the rented property, the tenant is responsible for damage which he will have caused. The Grand Selection disclaims all liability if a water damage, a fire or a theft arise during the stay. The Grand Selection and the owner declines any responsibility regarding these tenant's risks arising during the stay.
Security guarantee deposit:
The guarantee deposit is paid to settle the cost of any damage that might have been incurred by the rented real estate property or by items of furniture or other items furnishing the rented premises, and to settle the various expenses. The cashable security guarantee deposit will have to be paid by the tenant, the latest on arrival.
Concierge services (transfers, excursions, cleaning, booking restaurants, concerts, etc ...)
Extra services must be requested to the grand selection, price is not included at your stay, these extra services must be paid before its realization.
Upon an arrival the tenant must report at the agency where he will be indicated his apartment or villa location and instructions.
Check in time is from 5 pm.
For arrivals after 7.30 pm, The Grand Selection needs to be contacted before 12 so arrangement can be made.
Any arrivals after midnight are not organized.
On the departure day, the apartment / villa MUST BE VACATED and the keys returned by 10.00 am. Any late check out will be charged 150 € / hour or part there of.
The payment of the final bill (extra charges etc...) must be done the day prior to departure (on Friday);
The agency is opened from 9.00 am to 7.30 pm.
Any keys, remote control or beeper that is not handed in will be charged at purchased price.
Duration of your stay:
The duration of the stay is as per the contract and the tenant will not be authorized under any circumstances to remain in the apartment / villa after the end date stated on the contract, unless express permission is given by The Grand Selection (any further stay will incur extra charges).
Animals are not permitted unless express authority given by the reservation centre with the consent of the owner (additional charge of 100 €)
Inventory and premises:
The incoming and outgoing inventory will be made unilaterally prior to arrival and after departure of the tenant. The tenant must report any fault within 72 hours. After this period, the leased property will be considered free of any damages.
The tenants’ obligations:
The Grand Selection obligations:
To provide the accommodation to the standard it has been describe upon reservation.
Any complaint related to a service must be raised to The Grand Selection within 72 hours after the checking day. The weekly charge cannot be adjusted due to services not being required.
The present contract is establish for a maximum capacity of person. This number of people confirmed on the contract must not be exceeded. In case of non authorized overflow, the reservation centre will be able to its discretion to refuse the extra people or to charge the tenants of 20% of the public price per person.